Define Your Career In Communications
Join Our Team
Are you considering a career in communications? In addition, are you looking for opportunities to work on some of the toughest connectivity challenges on the planet? If so, then you’re in the right place.
For over 30 years, Isotropic has been a global leader in communication solutions, providing some of the most advanced solutions in satellite and hybrid network connectivity.
Our clients include diverse individuals, organizations, and companies in a number of industries including maritime, cellular, emergency services and retail, to name a few.
We’re looking for inventors, entrepreneurial thinkers, natural born salespeople, engineers, and IT specialists at every level. Anyone who shares our passion for shaping the future of connectivity for people around the planet is welcome to apply and advance your career.
Job Positions
Executive Assistant
Network Operations Center (NOC) Technician
Sales Engineer
Senior Accountant
Executive Assistant
Qualifications
• Ability to solve problems and deal with potentially sensitive information with care
• Ability to interface professionally with all levels of employees
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Proactive and resourceful approach to problem solving in the face of shifting priorities and unanticipated events
• Must have valid driver’s license
• 3-5 years of experience providing administrative support at the executive level or relevant work experience
• Lake Geneva, WI: Reliably commute or planning to relocate before starting work (Required)
Responsibilities
• Under general direction, perform routine and advanced administrative duties requiring considerable skill and in-depth knowledge of organizational policies and procedures
• Expected to function independently of direct supervision and exercise sound judgement in handling confidential information with executive management
• Provide administrative and personal support to ownership for both professional and personal affairs
• Heavy calendar management utilizing Microsoft Outlook; must be flexible with last minute schedule changes and urgent meeting requests
• Plan and manage travel arrangements with itineraries
• Performs personal assistant duties as required by the ownership
Network Operations Center (NOC) Technician
Qualifications
• H.S. Diploma
• Technical Schools (Civilian/Military, SATCOM)
• Associate of Science/Art, Computer Science, Networks, etc
• Experience with MS Office Suite
• Relevant VSAT Experience (will train in-house)
• Lake Geneva, WI 53147: Reliably commute or planning to relocate before starting work (Required)
Responsibilities
• **2nd shift – 4pm – 12am – 5 days a week***
• **3rd shift – 12am – 8am – 5 days a week***
• Provide first point of contact for technical assistance to Isotropic Networks’ clients and partners in support of Isotropic’s satellite services, networks and related equipment
• Remotely monitoring Very Small Aperture Terminal (VSAT) systems and terrestrial networks for failure or errors in performance
• Generating trouble tickets and documenting change requests to record and track interactions and actions
• Responding to automated monitoring notifications, provide reports to customers and participate on process improvement initiatives
• Answer incoming customer questions or concerns
• Create performance reports for customer systems and services
• Assist in the installation, operation, and maintenance of earth station, VSATs, and associated equipment
• Monitor equipment operation and performance histories to ensure associated equipment is properly functioning and operating as designed
• Respond to all customer inquiries through excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
• Handling sensitive or confidential customer data in a professional, responsible manner
• Aiming to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
• Other duties as assigned by Isotropic management
Sales Engineer
Mission Statement
Connecting the Planet – Isotropic Networks is a Global Provider of Satellite Internet Services.
Purpose of the Position
Client-facing technical sales and engineering role for the maritime market. Managing clients and building relationships.
Responsibilities
• Work with projects, online software, and maritime sales leadership to help identify and support client VSAT and network needs.
• Provide technical pre-sales and post-sales support, including regular quality assurance assessment with existing clients.
• Perform as a liaison and primary point of contact for specific clients and accounts.
• Conduct VSAT antenna field service support, repairs, and installations for maritime clients.
• Manage calls from clients with billing/accounting questions, service scheduling needs, site visit requests, and new business requests.
• Interface on client-focused interactions with operations, NOC, IT, and engineering teams, providing expert knowledge and insights on service delivery and technical issues, including, but not limited to, determining client bandwidth and coverage needs.
• Attend sales meetings.
• Support ongoing business development, including attending and hosting industry networking events.
• Work cross-functionally with sales management and engineering by providing feedback and voice of client to drive future revenue based on maritime market needs.
• Work schedule could include travel up to two weeks away from home.
Requirements
• At least six (6) months of experience within the last five years installing, maintaining/repairing, and testing VSAT antennas. Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications (e.g. voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components (e.g. conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g. multi-meters, oscilloscopes).
• Ability to work with multiple types of information efficiently and accurately and/or perform multiple tasks simultaneously.
• Ability to complete designated amount of work in a specified period (e.g., quality jobs per day), adjusting work assignments and schedules to meet changing work-related priorities or demands.
• Ability to provide efficient, quality of service for both internal and external clients face-to-face and over the phone.
• Must be able to travel internationally as needed.
Minimum Education/Work Experience
• Bachelor’s degree or greater: preferably in computer science, mathematics, or other technically related field.
• 3-years technical experience in one or more of the following areas: telecommunication field service, corporate or vessel networking, Wi-Fi networks, and installations.
•1-3 years’ experience in client-facing role.
• Ability to read, review, interpret, and understand technical documents (e.g., schematics, drawings, blueprints, layouts)
• Ability to recognize and identify sales opportunities that meet the needs of clients and the company, including promoting and closing sales of products and services.
• Prior experience working on a computer (Apple & Windows) in a Windows-based system and with Microsoft Outlook.
• Prior experience using body belt and safety straps.
• A valid state driver’s license with a current satisfactory driving record.
• National Marine Electronics (NME) Certification.
Preferred Additional Skills
• Basic satellite knowledge or previous experience working with a VSAT service provider.
• Knowledge of vessels or previous yachting experience.
Security Clearance
• Please be aware that many of our positions require the ability to obtain a Security Clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) a must meet eligibility requirements for access to classified information.
Physical Requirements
• Ability to climb stairs and navigate uneven surfaces during site visits at shipyards, marinas, and similar locations.
• Must be able to lift at least 50 pounds.
• Must be able to crawl and work in confined spaces.
• Must have full use of both hands.
• Prolonged periods of sitting at a desk and working on a computer.
• Frequent repetitive finger motions and extensive computer use.
• Must have both close and distant vision capabilities.
Senior Accountant
We are looking for a Senior Accountant to manage the day-to-day accounting function, providing relevant information to ownership and external stakeholders as necessary
To be successful in this role, you should have previous experience with all aspects of the accounting function and a flair for making sense of the abstract when circumstances necessitate a deeper dive
Ultimately, you will provide Isotropic with accurate quantitative information on the financial position, liquidity, and cash flows of our business, while ensuring compliance with all rules and regulations that govern the communications industry
Responsibilities
• Manage small team tasked with accounting for company transactions
• Establish effective, comprehensive processes and related internal controls, including accounts payable and receivable, in support of the accounting function
• Handle monthly, quarterly and annual closings
• Present/review financial statements with ownership monthly
• Provide necessary information to external tax preparer
• Prepare annual budget forecasts
• Manage annual financial audit
• Reinforce financial data confidentiality and conduct database backups when necessary
• Ensure accounting team compliance with financial policies and regulations
• Ad-hoc management requests
Requirements
• 5-10-year accounting experience
• GAAP expertise
• Knowledge of/experience with QuickBooks Desktop
• Advanced MS Excel skills including V-lookups and pivot tables
• Strong attention to detail, and good analytical skills
• BS in Accounting and/or Finance
• CPA license or progress toward obtaining